We mow in light rain or after the rain subsides. Be aware that only you can make judgement if is too wet to mow o rain days. Yu must call or e-mail us in advance to skip a mow, not when we show up, otherwise a trip charge will still apply.
If you skip a service, your next mow will be your next schedule day. Typically, if it rains Heavily throughout the day, we will be there the next day, weather permitting. If it rains any day in the week prior to your mow day, your mow day could be pushed forward one day as we work to get back on schedule.
I. Rain Delays and Holidays
Terms of Use & Privacy Policy
Service Days
We work Monday through Friday. We will be in certain neighborhoods on certain days, and will provide you with a specific service day for your lawn. We make every effort to maintain the same route every week. Once we are into full growing season and our customer base route has filled up, our crews will attempt to arrive about the same time each week. several factors can affect our schedule, so we cannot guarantee an exact time or specific time range each service day.
If for any reason, you need to re-schedule, cancel or ski a service, please contact us at least 24 hours in advance by phone, or e-mail us at office greenraction1@gmail.com We will make every effort to make the change if you contact us within 24 hours, but with no guarantees. We will. After a skip, your service will be picked back up on the next schedule service date for your yard. Our crews will not decide if your yard needs to be cut, so you will need to call or email us to cancel or skip a scheduled mowing.
II. Schedule Changes and Skips
Bi-weekly services are offered, but we do not recommend this service, especially in the faster growing portion o the season (may-august). You yard growth may vary due to a variety of conditions ,i.e. watering and fertilizing schedules, etc. We also will not cut the grass shorter than the industry accepted standards, which recommends only cutting 1/3 off the grass height each mowing. Bi-weekly servicing lends itself to such problems and complaints as the following: thatch build-up, grass clumps, excessive grass clippings, grass lines or ridges which appear that we skipped while mowing, and the appearance of an uneven cut in the yard. Unfortunately we will not be able to send the crew back to correct the issues or guarantee these services as we do on our weekly services.
No same day cancellation are accepted. There is no obligation by either party to continue service and you may cancel service at any time. We hope that you stay with us for the entire season, and we promise to make every effort to earn your business loyalty.
We strive for your complete satisfaction with every service we provide. While we are unable to give refunds or credits, we send the crew back to correct any reasonable service issues, without any additional charges, provided that you contact us within 24 hours of the service, Otherwise, we will consider the work satisfactory. If you contact us after 24 hours, we will talk to our crew about your complaint in order that it will be corrected on your next service.
IV. Service Issues
III. Service Cancellation
V. Bi-weekly Service
VI. Poperty Damage
VII. Yard Acces
If there is any property damaged by our crew, the most common being hidden sprinkler heads, please contact us immediately, within 7 days, so we can make a timely professional repair at our expenses "We will not honor any request for repair expenses for damaged property that we were not made aware of and allowed to rectify beforehand " If we are unable to repair the problem professionally we will make arrangements o hire someone who is qualified.
Your gate must remain unlocked for the full day of your regularly scheduled service. If you prefer not to unlock your gate, we recommend that you use combo locks and that you provide us with the password or combination. "Sorry", we are unable to send our crew back or issue any credit for not mowing inside a locked fenced are. A $ 25.00 return-trip charge will be assessed for any request to service a previously locked area.
Note: Please note that prices are based on stabilized gasoline prices at the time we set prices and service is accepted. Due to surging and fluctuating gasoline prices inflationary levels, we reserve the right to add a fuel surcharge (in advance) to our services